When road conditions are rough, it's the number to call. By dialing 511 on your land line or cell phone, you should be pushed through to the West Virginia Travel Information Hotline. Friday morning however, 7News discovered that with some phone companies, that's not the case.
Carrie Bly from the West Virginia Department of Transportation says when the new 511 system was implemented across the Mountain State in 2012, some phone companies didn't "flip a switch" to allow the three-digit number to connect.
7News took the problem two major local phone providers, Verizon customers got this message:
"Welcome to the West Virginia 511 Traveler Information System, if this is an emergency hang up and call 911."
While AT&T customers got something much different:
"Your call cannot be completed as dialed, please hang up and try again."
The Department of Transportation says the issues may be due to where the calls are being placed. Due to Wheeling's close proximity to Ohio, calls may be bouncing off of out-of-state towers that are not configured to translate the 511 number.
7News reached out to AT&T about the problem and they say they are working to look into it on their end.
In the meantime, AT&T customers looking to get the latest information on local roadways can call 855-MY-WV-511.
The Department of Highways says they continue to work with local phone carriers to ensure the system is operation properly.