LifeScan Recalls Line of Blood Glucose Meters - WTRF 7 News Sports Weather - Wheeling Steubenville

LifeScan Recalls Line of Blood Glucose Meters

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LifeScan, Inc. has started what the company describes as "a voluntary recall and replacement" for all of its OneTouch® Verio®IQ blood glucose meters in the United States, effective immediately.

The company says that particular line of blood glucose meters will not provide a warning when a blood glucose level of 1024 mg/dL and above is exceeded.  Consequently, diagnosis and treatment may be delayed or incorrect treatment may be given, resulting in a potentially serious health risk or fatality.

LifeScan says the likelihood of experiencing an extremely high blood glucose level of 1024 mg/dL or higher is remote.  However, when an extremely high blood glucose level occurs, it requires immediate medical attention.

Patients who are using the OneTouch® Verio®IQ Meter should:

  • Contact LifeScan Customer Service at (800) 717-0276 to make arrangements to receive a replacement meter at no charge and to speak with a LifeScan representative. Representatives are available 8 a.m. to 10 p.m. EDT Monday through Sunday (LifeScan U.S. Customer Service).
  • Seek additional information about this recall.
  • LifeScan says patients may continue to test with their OneTouch® Verio®IQ Meters while they wait for their replacement meter to arrive as long as they are aware of this issue. However, should the meter unexpectedly turn itself off during testing -- this could be a sign of extreme hyperglycemia requiring immediate medical attention.  In that case, the patient should call a healthcare professional.

Notifications are being sent to all registered users, healthcare professionals, pharmacies and distributors wherever these products are sold. LifeScan estimates that there are approximately 90,000 active users of this glucometer in the U.S. The company has started working on an update to the meter to address the issue.  However, engineers remain uncertain of the timing to resume shipments of OneTouch® Verio®IQ Meters.

To date, no adverse events or patient injuries related to this specific issue have been reported for the OneTouch® Verio®IQ Meter. All other OneTouch® blood glucose brands sold in the U.S. can continue to be used with confidence.