People in Alum Creek, WV have been complaining about Republic Services. That is the name of the company that is supposed to pick up their trash. They said earlier this week Republic has missed several scheduled trash pickups in 2014.
On Tuesday, Feb. 25, Republic did send a crew to pick up garbage that had been piled up outside. But now people in other communities are stepping forward to say they have had similar problems.
"I have trash running out my ears," said Kathleen Mayes.
She lives in Henderson, WV in Mason County. She and several of her neighbors said Republic has missed several scheduled visits to remove trash.
"When you have trash that you have to hold over for two weeks and you don't have anything to do with it what are you supposed to do with it," said Lewis Williamson. He lives next door to Mayes.
According to West Virginia Public Service Commission spokesperson Susan Small, the Public Service Commission has received 40 complaints about Republic Services in 2014. She said those complaints were spread among all four of the counties in the area where Republic provides service.
"We see these complaints pick up especially when we have been getting a lot of snow," Small explained. She said that often times when roads are covered with snow and ice it is not safe for the large trucks to travel residential roads and into subdivisions.
Kathleen Mayes said she doesn't believe that is the reason her trash was left on the curb.
"This road out here where my dumpster sits, the day they were supposed to pick up it was clear. There was no reason," Mayes said.
Mayes and Williamson have since canceled their service with Republic and switched to another provider.
"I would call them and get no service. That went on for at least a month," Mayes said.
Republic Services did not return a call for comment Tuesday. On Wednesday, 13 News visited Republic's facility in Lesage, WV to ask for a statement about this matter. An employee at the front desk said the person in charge was in a meeting and not available for comment. 13 News left another message and did not receive a response.
13 News also emailed Republic's public relations representatives at their corporate office and did not get a reply.
Susan Small with the West Virginia Public Service Commission contacted the company for an explanation of the service delays. As of 3:30 p.m. Wednesday she had not received an answer.
If you have experienced a problem with Republic Services you can call the West Virginia Public Service Commission and file a complaint with a consumer affairs technician. The number is 1-800-642-8544.
Small said Republic's customers may also be entitled to a refund if their trash was not picked up and the customer had to take the trash to the landfill. Customers who wish to seek reimbursement will need to provide receipts.