FCC reviewing Verizon data-overage complaints

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April 29 2021 08:00 pm

The Federal Communications Commission is looking into data-overage complaints at Verizon Wireless, the nation’s largest wireless carrier.

There has been a recent spike in complaints from “Verizon” customers, who say their bills are too high.

The Cleveland Plain has reportedly received thousands of complaints from across the country, most from Verizon customers, though some from  AT&T and T-Mobile customers as well.

Public information shows a significant spike in cell phone billing complaints to the FCC this week though this data includes all carriers, not just Verizon.

The FCC says they are aware of consumer complaints to the FCC on this issue.

Late last year a similar spike in some bills was reported due to an automatic upgrade on Apples new operating system.

Apple’s WIFI assist automatically “switches” to “cellular” data when a WIFI-signal is weak.

Many complained they began unknowingly gobbling up data, resulting in huge bills.

But it seems unlikely that feature is contributing to the recent spike in Verizon overages, it’s been around since last year. 

While many complain their bills spiked without any changes to how they use their phones,

other possible culprits, so called vampire apps that run in the background, could be using data round the clock and any sort of streaming video, uploading or downloading, including Facebook live and Periscope could also be a factor.

Unhappy consumers can also reach out to their state attorney general’s office.

Copyright 2021 Nexstar Media Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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