Frontier Communications Corporation announced on Sunday that the company’s contract with CWA Local 142, that covers approximately 1,400 employees in West Virginia and Ashburn, Virginia expired at midnight on March 3, 2018.
The CWA and the company have not been able to reach an agreement.
Frontier will continue to provide the company’s West Virginia customers with quality customer service, and Frontier’s goal is an agreement that is fair to all; one that enables employees to continue enjoying very generous wages and benefits while providing outstanding service to the company’s customers.
“We want our customers to know they are our top priority,” said Greg Stephens, Senior Vice-President, Midwest Region, Frontier Communications. “Frontier is proud to be one of the top employers in the state, average annual wages for union employees exceed $64,500, and more than half of all union employees earn more than $75,000 per year. Including employee benefits, the Company’s average employee cost per CWA member is more than $100,000. We would like to continue to engage in constructive contract negotiations with CWA and resolve this matter quickly.”
If you are a residential customer and have any service questions you can call (800)921-8101.
If you are a business customer and have any service questions you can call (800)921-8102
Customers can also access Frontier’s Help Center www.frontier.com to manage their accounts.
Concerned about layoffs and the use of contractors, representatives of Frontier Communications workers said they are prepared to go on strike.
They want to see substantial progress made on contract negotiations before the current contract expires at midnight on Saturday, March 3rd.
Customer complaints have risen 69% since 2014, despite Frontier’s stated commitment to maintaining high-quality service.
Frontier has cut over 500 jobs since 2012 and has announced a plan for additional layoffs in March.