Wheeling residents are now able to request non-emergency services online through Wheeling 311.
City Manager Robert Herron said Wheeling 311 will create better efficiency for non-emergency services.
He explained the new system will allow residents to report things such as building code violations, roads that are in need of repair and much more.
When a request is made through Wheeling 311, it can be tracked so that the issue gets addressed in a timely manner.
“You can take your phone and be on the sidewalk near the pothole and it can locate where you are and you can attach that in a photograph and send that off to the city,” said Tom Connelly, Associate Director of Wheeling’s Economic and Community Development Department. “By you determining the type of request you’re seeking, it automatically goes to the right department and the right individual. There is no more getting bounced around from department to department until we figure out what you’re truly asking for.”
Officials with the City of Wheeling emphasize that Wheeling 311 is the best way to register complaints, not social media.
There are four steps to create a service request:
1. Create an account and log-in
2. Select a service type
3. Create a request
4. Review the request and submit
Remember, Wheeling 311 is to be used for non-emergency requests only.
For more information on Wheeling 311, head over to wheelingwv.gov.