Ohio, Marshall Counties voice concerns over Frontier Communications

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After four 9-1-1 outages in three months, officials in Ohio and Marshall Counties are reaching out to the Federal Communications Commission and Senator Joe Manchin to voice their concerns about the growing issue.

Two of those outages have occurred around midnight.

When Ohio County 9-1-1 director Theresa Russell reached out to Frontier Communications about the issue, they said it was a planned outage.

But, the 9-1-1 centers were not notified of this, so they couldn’t alert their community early with a number to call.

The other two were unexpected outages, including one spanning across nine counties for more than 80 minutes.

I sat down with Theresa Russell.

She says the outages are more than concerning for her.

” I got to be honest with you. It scares the heck out of me. I worry that after these types of incidences occur, that I’m going to find out that somebody needed us. And they had no way of getting through.”

THERESA RUSSEL-OHIO CO. 911 DIRECTOR

Ohio County is asking you to voice your concerns to the F-C-C as well.

7News reached out to Frontier regarding a statement and here’s what they had to say

Frontier shares Senator Manchin’s dedication to safety and takes its commitment to serve West Virginians and support 911 services seriously.
 
Frontier provides service in the most rural areas of West Virginia where other providers choose not to invest to deliver service and where the challenges of remoteness are greatest. We work to promptly address service interruptions that occur from time-to-time because of severe weather events, vehicle accidents, third party construction damage to our facilities and other causes.
 
We continue to evaluate and execute strategies to improve our service and ensure our customers have access to reliable and affordable service

Bob Elek | Director, Public Relations 

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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