Companies using tracking data for customers who return items excessively


Customers across the country are returning items more frequently than the past and companies are starting to take notice.

There are even some companies refusing to accept returns if the customer has excessively returned products.

Most returned items are either resold or auctioned online. Big players in this industry, such as Liquidity Services, are taking advantage of the fact that companies do not resale their own returned products. 

“A lot of it is box damage and if you go in and you want to pay full price at a retailer, you want it in pristine condition,” said Brian Johnson of Liquidity Services. 

Many companies are using tracking data to determine which customers to deny future returns. However, some customers are becoming concerned that their data is being shared among companies.

“You should complain to the Federal Trade Commission,” said Ed Mierzwinslki of the U.S. Public Interest Research Group.

Companies, such as Best Buy, display their tracking policy in the fine print of customers’ receipts. However, some stores do not. 

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.


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